Privacy Policy

Last Updated On: September 10, 2026

1. Information that we collect

We only collect information that is necessary to provide, secure, and improve our platform.

• Waitlist information: If you opt to join our waitlist, we collect your email address.
• Account and Authentication Data (SSO): When you register or log in using Single Sign-On (SSO) features (including but not limited to Twitch, YouTube, Discord, X/Twitter, Instagram, Snapchat), we collect your platform account ID, display name and authentication tokens. This is used strictly to verify your ownership of the connected accounts. For streaming platforms, this is used to both authenticate, and get user metrics such as streaming history (last stream time) and if you have any VODs to verify you are not a bot. This initial bot check happens entirely in memory during registration and is never saved to the database. Authentication tokens are also deleted immediately after use and not stored.
• Profile and Platform Data: Users may voluntarily provide opt-in profile information, including streaming metrics, games played, profile pictures, personality tags, competitive types, streaming age ratings, language preferences and steam library game information (if opted-in).
• Platform Interaction and Usage Data: To facilitate matchmaking, referrals, collab searches by game, and connections, we generate and record internal Platform Account ID numbers, connection records, and match/rejection logs. Interaction logs are held only temporarily for up to 30 days.
• Communication Logs: For security purposes, system integrity, and community moderation, we record and store logs of all text chats transmitted through the Platform.
• Cookies and Tracking: We use essential cookies to maintain website functionality, manage user sessions, and keep you logged in.

2. How We Use and Process Your Data

We process your data under the legal bases of consent, contract performance, and our legitimate business interests:

• To authenticate your identity and verify account ownership.
• To operate the Platform's core matchmaking, search, and networking features.
• To send updates, testing round notifications (Alpha / Beta), and final launch announcements if you joined the wait list.
• To monitor, moderate, and maintain the security of our community.

3. Data Retention and Storage

We store your data securely within our databases and apply strict retention windows:

• Waitlist Emails: All emails are collected purely for the waitlist and will be permanently deleted upon official launch of the Platform, following the delivery of the final launch notification.
• Chat Logs: Chat logs are automatically retained for up to 30 days for security and moderation purposes. Logs may be retained longer if the chat is flagged, reported, or involved in an ongoing safety or terms violation investigation.
• Profile and Account Data: Retained for as long as your account remains active. You may delete your profile data or close your account at any time.

4. Data Sharing and Third Parties

We do not sell your personal data. We only share information with third parties in the following scenarios:

• To Connected Platforms (SSO): Data is shared with authentication providers (like Discord or Twitch) solely to verify account identity.
• Service Providers: We may use trusted third-party hosting, database, and moderation tools to run the Platform such as MongoDB Atlas and AWS Services.
• Legal Requirements: We may disclose your information if requried to do so by law, law enforcement, or a binding court order.

International Data Transfers: Our servers are hosted through AWS and MongoDB Atlas cloud infrastructure. If you are accessing the platform from the European Economic Area (EEA), please note that your data will be transferred to and processed in servers that may be located outside the EEA (such as the United States). We rely on standard contractual safeguards provided by our cloud infrastructure partners to protect this data transfer.

5. Child Safety and Privacy

Our platform is not directed to individuals under the age of 18. We do not knowlingly collect personal data from children. If we become aware that someone under the age of 18 has provided us with personal data without parental consent, or has made an account, we will take immediate steps to delete the information and permanently ban the account.

6. Your Data Rights (GDPR / CCPA Compliance)

You have specific rights, regardless of location, regarding your personal information

• The Right to Access: You can request a copy of the data we hold about you.
• The Right to Erasure ("Right to be Forgotten"): You can request that we delete your account and all associated personal data.
• The Right to Restrict Processing: You can object or limit how we process your data.

To exercise any of these rights, or request account deletion, please contact us at support@vtmashup.com or click the "delete account" button in your account settings.

If you are an EU resident and believe your data has been handled incorrectly, you also have the right to lodge a complaint with your local Data Protection Supervisory Authority.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any major changes by updating the "Last Updated" date at the top of this policy or via an on-platform notification.